Terms & Conditions

By accessing this website you accept these terms. If you do not accept them, please do not use the site. We may update these terms from time to time; the version published here at the time of your visit applies.

• You may view, download and print pages for your own business evaluation purposes.
• You may not republish, sell, rent, sub-license or systematically extract material from this site without written permission.
• You may not use the site in any way that is unlawful, or that damages, disables or impairs its availability.
• You may not attempt to gain unauthorised access to any part of the site, its servers or connected infrastructure.
• Automated scraping, including for the purpose of training machine learning models, is not permitted without written permission.

Nothing on this website constitutes an offer capable of acceptance. Descriptions of services, timelines, indicative pricing and outcomes are illustrative. Work is performed only under a signed statement of work or equivalent written agreement that defines scope, deliverables, milestones, fees and acceptance criteria.

Where a discovery phase is proposed, it is a separately scoped and chargeable engagement whose output (architecture, roadmap and estimate) belongs to you regardless of whether you proceed to build.

Fees, currency, milestones and invoicing schedule are set out in the applicable statement of work. Unless stated otherwise, invoices are payable within 15 days of issue.

Late payment may attract statutory interest and may result in work being paused. We will always give written notice before pausing an engagement.

Fees are exclusive of applicable taxes and of third-party costs such as hosting, licences and API usage, which are either billed at cost or paid by you directly.

On full payment of all sums due for a deliverable, ownership of the custom work product created specifically for you under that statement of work transfers to you.

We retain ownership of our pre-existing materials, internal tooling, frameworks, techniques and general know-how, and grant you a perpetual, non-exclusive licence to use them to the extent they are embedded in your deliverables.

Third-party and open-source components remain subject to their own licences, which we identify in project documentation.

Content on this website, including text, design, code and imagery, remains the property of CITS or its licensors.

• Providing timely access to people, systems, content and credentials required to perform the work.
• Nominating a decision-maker empowered to give approvals within agreed review windows.
• Ensuring that materials you supply do not infringe third-party rights.
• Maintaining your own backups of any content you provide to us.

Each party will keep the other's confidential information confidential, use it only for the purposes of the engagement, and protect it with at least reasonable care. This obligation survives termination for three years, and indefinitely for trade secrets.

We warrant that services will be performed with reasonable skill and care by suitably qualified personnel, and that deliverables will materially conform to the agreed specification for 30 days following acceptance.

Beyond that, the website and its content are provided on an 'as is' basis. We do not warrant that the site will be uninterrupted or error-free, and we make no guarantee of specific business results such as ranking, traffic, conversion or revenue outcomes.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of business or loss of anticipated savings, and each party's total aggregate liability arising out of an engagement is limited to the fees paid under the applicable statement of work in the 12 months preceding the claim.

Either party may terminate an engagement on 30 days' written notice, or immediately for material breach that remains uncured 14 days after written notice. On termination you pay for work performed and costs committed up to the termination date, and we deliver work in progress and transfer accounts and repositories in an orderly handover.

These terms are governed by the laws of India, and the courts of Kolkata, West Bengal have exclusive jurisdiction, unless a signed statement of work specifies otherwise.

Questions about these terms: hello@citsglobal.co.